Customer Experience Advocate — Growth and Flexible Schedule

Shannon Johnson - State Farm Agent; Cedar Park (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shannon Johnson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support to clients in Texas. You will handle inquiries, resolve issues, and collaborate with agency team members to ensure a seamless customer experience.

Ideal candidates are customer-focused, empathetic, and able to manage multiple tasks in a fast-paced environment. Internal growth opportunities are anticipated for driven, sales-minded professionals within our agency.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Job description

Shannon Johnson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support to clients in Texas. You will handle inquiries, resolve issues, and collaborate with agency team members to ensure a seamless customer experience.

Ideal candidates are customer-focused, empathetic, and able to manage multiple tasks in a fast-paced environment. Internal growth opportunities are anticipated for driven, sales-minded professionals within our agency.