Customer Experience & Relations Specialist

Steve Fair - State Farm Agent; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Free food & snacks

Paid time off

Training & development

Job summary

Steve Fair - State Farm Agent is seeking a Customer Relations Representative Team Member to deliver exceptional service and support the agency's growth. You will handle customer inquiries, maintain records, and coordinate with the team to ensure satisfaction.

Ideal candidates are customer-focused, with strong communication and problem-solving skills, able to stay calm under pressure and contribute to retention efforts, with opportunities for internal growth.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Able to stay calm in stressful situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

High-stress handling

Job description

Steve Fair - State Farm Agent is seeking a Customer Relations Representative Team Member to deliver exceptional service and support the agency's growth. You will handle customer inquiries, maintain records, and coordinate with the team to ensure satisfaction.

Ideal candidates are customer-focused, with strong communication and problem-solving skills, able to stay calm under pressure and contribute to retention efforts, with opportunities for internal growth.