Customer Experience Specialist - Growth & Flexible Schedule

Michelle Twitchell - State Farm Agent; Bartlett (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Bartlett, United States, is seeking a Customer Relations Representative to enhance client experiences and support the growth of the agency. The role involves managing inquiries, resolving customer issues, and coordinating with team members. Candidates should possess strong communication skills, a customer service background, and the ability to maintain composure in high-stress situations. This position offers opportunities for advancement in a positive and growth-focused environment.

Qualifications

• Experience in customer service preferred.
• Strong communication and problem-solving skills are essential.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under high-stress situations

Job description

A local insurance agency in Bartlett, United States, is seeking a Customer Relations Representative to enhance client experiences and support the growth of the agency. The role involves managing inquiries, resolving customer issues, and coordinating with team members. Candidates should possess strong communication skills, a customer service background, and the ability to maintain composure in high-stress situations. This position offers opportunities for advancement in a positive and growth-focused environment.