Customer Success Rep — Flexible Schedule & Growth Perks

State Farm Agent; Normal (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Normal, Illinois is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The role involves managing inquiries, maintaining records, and assisting with retention strategies. Ideal candidates possess strong communication skills and experience in customer service. This full-time position offers a competitive salary and comprehensive benefits including health insurance and paid time off.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

A local insurance agency in Normal, Illinois is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The role involves managing inquiries, maintaining records, and assisting with retention strategies. Ideal candidates possess strong communication skills and experience in customer service. This full-time position offers a competitive salary and comprehensive benefits including health insurance and paid time off.