Customer Relations Specialist - Flexible Schedule & Growth

State Farm Agent; Knoxville (TN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Salary Plus Commission

Licensing Paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Knoxville is seeking a Customer Relations Representative to enhance client experiences and support a successful team. The role involves managing inquiries, maintaining records, and strategizing for customer retention. Ideal candidates should have strong communication skills and a background in customer service. This position offers a salary range of $40,000 to $70,000 annually, along with a benefits package including health insurance and a flexible schedule.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

A local insurance agency in Knoxville is seeking a Customer Relations Representative to enhance client experiences and support a successful team. The role involves managing inquiries, maintaining records, and strategizing for customer retention. Ideal candidates should have strong communication skills and a background in customer service. This position offers a salary range of $40,000 to $70,000 annually, along with a benefits package including health insurance and a flexible schedule.