Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Aledo (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

An independent insurance agency is looking for a Customer Relations Representative to enhance customer experiences and support the growth of the agency. You will manage inquiries, assist with retention strategies, and coordinate with the team to ensure customer satisfaction. The ideal candidate will possess strong communication and problem-solving skills, and previous customer service experience is preferred. This is an entry-level, full-time position located in Aledo, IL offering a competitive salary and benefits.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Customer Relations Representative – State Farm Agent Team Member

Apply for the Customer Relations Representative – State Farm Agent Team Member role at State Farm Agent.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Justin Cook – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Location: Aledo, IL.

Seniority Level: Entry level | Employment Type: Full‑time | Job Function: Other | Industries: Insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.