Customer Relations Representative - State Farm Agent Team Member

Coulterins; Louisville (KY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Simple IRA

Paid time off

Bonus based on performance

Training & development

Opportunity for advancement

Job summary

A trusted insurance agency is looking for a motivated Customer Relations Representative to enhance customer experiences and contribute to agency growth. You will be responsible for managing customer inquiries, maintaining records, and ensuring satisfaction through coordination with other departments. Candidates should possess strong communication and problem-solving skills, preferably with experience in customer service. The role offers a competitive salary and the opportunity to work in a supportive environment that values growth and development.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service preferred for the role.
• Ability to handle high-stress situations calmly is required.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Bilingual Spanish

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Louisville - KY

Responsive recruiter Replies within 24 hours

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I’m starting my 18th year as a State Farm agent and have been with the company for more than 24 years. Our team is made up of seven full-time members who are passionate about helping people and creating meaningful relationships with our customers. We offer health insurance, retirement benefits, and paid time off, along with a work environment that’s both hardworking and supportive. I earned my bachelor’s degree from the University of Kentucky and am actively involved with Water Step, a nonprofit dedicated to providing clean drinking water worldwide. Our office has a great vibe, with a team ranging in age from early 20s to mid-50s. We stay busy, and we like it that way, but we also make time to celebrate both big wins and small successes. Life is too short to take too many things seriously, and family will always come first here. If you’re looking for a place where you can work hard, grow, have fun, and truly make a difference, this could be the perfect fit for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Troy Coulter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.

Compensation $50,000.00 – $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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