Customer Experience Specialist — Growth & Commission

Rollins, Inc.; Naples (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) company match

Paid time off

Tuition reimbursement

Employee stock purchase plan

Employee discounts

Growth opportunities

Recognition for performance

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative in Naples, FL. The role focuses on delivering positive customer experiences and coordinating pest services and billing with internal teams. You will schedule services, manage notes, and help customers with pricing, ensuring professional, courteous communication throughout.

Requirements include 1 year of customer service, basic computer literacy, and the ability to use telephone systems. 18+ with a HS diploma or GED is required.

Qualifications

• 1 year of customer service experience required.
• Basic computer literacy needed.
• Ability to use company telephone features.
• Must be 18+ with HS diploma or GED.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Communicate with customers and prospects about services and pricing.
• Schedule services and manage service tickets and notes in the system.
• Assist with payments and billing questions as they arise.
• Interact with customers professionally to resolve issues and questions.
• Enter and maintain accurate customer files and technician information.
• Escalate inquiries to managers as needed.

Skills

Customer service

Basic computer skills

Phone etiquette

Communication

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative in Naples, FL. The role focuses on delivering positive customer experiences and coordinating pest services and billing with internal teams. You will schedule services, manage notes, and help customers with pricing, ensuring professional, courteous communication throughout.

Requirements include 1 year of customer service, basic computer literacy, and the ability to use telephone systems. 18+ with a HS diploma or GED is required.