Customer Experience Specialist – Growth & Benefits

Eastern Propane; Rochester (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

100% paid insurance options

Matched 401(k)

Family fuel discounts

Training Center

3.5 weeks PTO + 7 holidays

Holiday for veterans

Growth opportunities

Wellness reimbursement

Coffee & snacks

Job summary

Eastern Propane is a family-owned, full-service propane and oil company serving New Hampshire and surrounding states. We offer 100% paid insurance options, a matched 401(k), and generous paid time off along with growth opportunities.

This position provides solutions to customer service needs through a positive dialogue. Shifts vary by department and include discounts on products and services. You’ll work to resolve inquiries and dispatch calls efficiently.

Qualifications

• 2-3 years of Telephone Call Center Environment Experience.
• Proven ability to communicate clearly in English, both verbally and in writing.
• Strong problem-solving and multitasking skills are essential.
• Reliable with a focus on customer satisfaction and accuracy.

Responsibilities

• Accurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiries
• Provide customer with information using application software or other tools
• Assist customers to achieve total satisfaction through courteous service
• Interact with customers and co-workers respectfully and maintain confidentiality of customer information
• Demonstrate ability to use Eastern’s application software system
• Adhere to schedule and maintain attendance and punctuality, seasonal variations expected
• Be receptive to and use new technologies
• Other duties as assigned

Skills

Call center experience

Strong problem-solving

Verbal communication

Written communication

Multitasking

Reliability

Education

High school diploma

Job description

Eastern Propane is a family-owned, full-service propane and oil company serving New Hampshire and surrounding states. We offer 100% paid insurance options, a matched 401(k), and generous paid time off along with growth opportunities.

This position provides solutions to customer service needs through a positive dialogue. Shifts vary by department and include discounts on products and services. You’ll work to resolve inquiries and dispatch calls efficiently.