Customer Experience Specialist - Inbound Support

AmeriGas; Independence Township (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401(k)

Paid time off

Parental leave

Disability coverage

Job summary

AmeriGas Propane, Inc. seeks a Customer Experience Advocate I to interact with potential, new, and existing customers in a contact center environment. You will handle inquiries, process orders, modify account information, and address complaints, ensuring timely and accurate case resolution and high customer satisfaction.

The role emphasizes strong communication, calm under pressure, and collaboration with internal teams, with potential for a 24/7 operations schedule in the future.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of customer service experience; contact center experience preferred.
• Familiarity with computer-based tools and programs.

Responsibilities

• Respond to and process all customer calls promptly and professionally.
• Determine the probable nature of each call by listening, researching records, and asking clarifying questions.
• Communicate clearly and respectfully to ensure customer understanding.
• Acknowledge and resolve customer concerns; escalate or route as needed.
• Process orders, forms, applications, requests and payments accurately.

Skills

Phone communication

Interpersonal skills

Active listening

English proficiency

Time management

Education

High School Diploma or Equivalent

Tools

CRM system

Job description

AmeriGas Propane, Inc. seeks a Customer Experience Advocate I to interact with potential, new, and existing customers in a contact center environment. You will handle inquiries, process orders, modify account information, and address complaints, ensuring timely and accurate case resolution and high customer satisfaction.

The role emphasizes strong communication, calm under pressure, and collaboration with internal teams, with potential for a 24/7 operations schedule in the future.