Customer Experience Specialist I

UGI Corporation; Brooklyn Heights (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parental leave

Job summary

AmeriGas Propane, Inc. seeks a Customer Experience Advocate I to engage with customers in a busy contact center. You will handle inquiries, process orders, update account information, and resolve concerns, contributing to satisfaction and retention.

Requires high school diploma and 1–2 years of customer service experience; strong communication and the ability to work in a fast-paced environment are essential. On-site role with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience preferred, in a contact center is a plus.
• Demonstrated understanding of computer-based tools and programs.

Responsibilities

• Respond to and process all customer calls promptly and professionally.
• Determine the probable nature of each call by listening, researching customer records and asking clarifying questions.
• Communicate clearly and respectfully with callers, restating information when necessary to ensure understanding.
• Acknowledge and resolve customer concerns; escalate complaints when needed.
• Process orders, forms, applications, requests, and payments accurately.
• Keep records of customer interactions and transactions in case management logs.
• Attend and participate in staff meetings and training sessions.

Skills

Phone skills

Communication

Multitasking

English proficiency

Education

High School Diploma

1-2 years customer service

Job description

AmeriGas Propane, Inc. seeks a Customer Experience Advocate I to engage with customers in a busy contact center. You will handle inquiries, process orders, update account information, and resolve concerns, contributing to satisfaction and retention.

Requires high school diploma and 1–2 years of customer service experience; strong communication and the ability to work in a fast-paced environment are essential. On-site role with comprehensive benefits and growth opportunities.