Customer Experience Specialist | Growth & Benefits

Crash-Champions-Collision-Repair-Team-1; Richmond (VA); On-site; USD 65,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Richmond, VA is hiring for a front desk/office administrator role supporting store operations, customer service, and administrative tasks. You will greet customers, manage calls and correspondence, and assist General Managers and Service Advisors, with benefits including comprehensive medical, dental, and vision insurance, plus a 401k plan.

This on-site position emphasizes strong interpersonal skills, organization, and a proactive approach to busy days, within a growing MSO

Qualifications

• Interpersonal and customer service skills required.
• Analytical and problem-solving abilities.
• Multitasking and organizational skills.
• Ability to handle a high volume of calls and emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain clean workspace as first contact with customers.
• Manage calls, walk-ins, and written correspondence.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and data entry in accounting systems.
• Balance month-end statements.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Organizational skills

Communication skills

Patience

Job description

Crash Champions in Richmond, VA is hiring for a front desk/office administrator role supporting store operations, customer service, and administrative tasks. You will greet customers, manage calls and correspondence, and assist General Managers and Service Advisors, with benefits including comprehensive medical, dental, and vision insurance, plus a 401k plan.

This on-site position emphasizes strong interpersonal skills, organization, and a proactive approach to busy days, within a growing MSO