Customer Experience Specialist – Collision Repair

Crash-Champions-Collision-Repair-Team-1; Richmond (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a front desk/administrative assistant at our Richmond, CA location to greet customers, manage calls, and provide clerical support to the General Managers and Service Advisors. The role requires strong customer service and organizational skills and offers a competitive hourly rate.

Compensation ranges from $17.77 to $25.00 per hour, with eligibility for medical, dental, vision, life, and disability insurance, plus a 401(k) with company match and paid holidays.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence, routing as needed.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables/payables and enter information into accounting systems and spreadsheets.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical skills

Multitasking

Attention to detail

Job description

Crash Champions is seeking a front desk/administrative assistant at our Richmond, CA location to greet customers, manage calls, and provide clerical support to the General Managers and Service Advisors. The role requires strong customer service and organizational skills and offers a competitive hourly rate.

Compensation ranges from $17.77 to $25.00 per hour, with eligibility for medical, dental, vision, life, and disability insurance, plus a 401(k) with company match and paid holidays.