Collision Repair Customer Experience Specialist

Crash Champions; Richmond (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Richmond, CA is seeking an organized administrative professional to greet customers, manage calls, and provide clerical support to the General Managers and Service Advisors. The role emphasizes accuracy, teamwork, and dependable service in a fast-paced shop environment.

Responsibilities include handling receivables and payables, entering data into the accounting system, and balancing month-end statements while maintaining excellent customer interactions and smooth shop

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist customers professionally and promptly.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-in business, and written correspondence.
• Provide clerical and accounting support to General Managers and Service Advisors.
• Handle receivables, payables, and data entry into the accounting system and spreadsheets.
• Balance month-end statements and perform related duties.

Skills

Interpersonal and customer service

Analytical and problem-solving

Multitasking and organizational

Ability to answer high volume calls/em

Attentiveness and patience

Tools

Accounting system

Spreadsheets

Job description

Crash Champions in Richmond, CA is seeking an organized administrative professional to greet customers, manage calls, and provide clerical support to the General Managers and Service Advisors. The role emphasizes accuracy, teamwork, and dependable service in a fast-paced shop environment.

Responsibilities include handling receivables and payables, entering data into the accounting system, and balancing month-end statements while maintaining excellent customer interactions and smooth shop