Front Desk & Customer Experience Specialist

Crash Champions; Glenview (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is hiring for a front-line support role in Glenview, IL. You will greet customers, manage calls and correspondence, and provide clerical support to leadership while helping keep the shop's operations smooth.

You will balance customer service with administrative tasks, including receivables/payables and data entry, in a fast-paced environment with competitive benefits and paid holidays.

Qualifications

• Interpersonal and customer service skills required.
• Analytical and problem-solving abilities needed.
• Strong multitasking and organizational skills.
• Ability to handle a high volume of calls and emails daily.
• Attention to detail and patience essential.

Responsibilities

• Greet and assist all customers promptly and professionally.
• Keep workspace clean as first point of contact with the facility.
• Effectively manage incoming calls, walk-in business, and written correspondence and direct to appropriate person or dept.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, and data entry into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned

Skills

Interpersonal & customer service

Analytical & problem-solving

Multitasking & organization

High-volume calls & emails

Attentiveness & patience

Job description

Crash Champions is hiring for a front-line support role in Glenview, IL. You will greet customers, manage calls and correspondence, and provide clerical support to leadership while helping keep the shop's operations smooth.

You will balance customer service with administrative tasks, including receivables/payables and data entry, in a fast-paced environment with competitive benefits and paid holidays.