Customer Experience Specialist - Front Desk & Calls

Crash-Champions-Collision-Repair-Team-1; Placerville (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Placerville, CA, is seeking a customer-focused Administrative/Reception role. You will greet customers, manage calls and correspondence, and provide clerical support to General Managers and Service Advisors on site.

The position emphasizes accuracy, organization, and professionalism in a fast-paced shop environment. The role offers comprehensive benefits and a starting pay range reflected by posted rates, with opportunity for growth and skill development within a leading

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Greet and assist customers and prospective customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence and route to the appropriate person.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, and data entry into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical skills

Problem solving

Multitasking

Organizational skills

Communication

Patience

Job description

Crash Champions in Placerville, CA, is seeking a customer-focused Administrative/Reception role. You will greet customers, manage calls and correspondence, and provide clerical support to General Managers and Service Advisors on site.

The position emphasizes accuracy, organization, and professionalism in a fast-paced shop environment. The role offers comprehensive benefits and a starting pay range reflected by posted rates, with opportunity for growth and skill development within a leading