Customer Experience Specialist | Growth & Benefits

CarMax; Akron (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holiday premium pay

Employee benefits

Job summary

CarMax Akron is hiring a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing applications while ensuring a transparent process.

Responsibilities include vehicle check-in, condition assessments, documentation, and cross-team collaboration to keep transactions accurate and smooth. Prioritizing honesty, efficiency, and safety, you will contribute to CarMax’s growth.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Customer-focused with strong communication skills.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports, paperwork, and payments.

Skills

Communication skills

Relationship building

Integrity & teamwork

Multitasking & attention to detail

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax Akron is hiring a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing applications while ensuring a transparent process.

Responsibilities include vehicle check-in, condition assessments, documentation, and cross-team collaboration to keep transactions accurate and smooth. Prioritizing honesty, efficiency, and safety, you will contribute to CarMax’s growth.