Customer Experience Advocate

CarMax; Akron (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Sick time

Vacation time

Floating holidays

Job summary

CarMax in Akron, OH is seeking a Customer Specialist to deliver a customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and service coordination, ensuring a transparent and efficient process.

This role offers variety, autonomy, and collaboration across teams, with opportunities to grow while upholding CarMax's standards of honesty and innovation in every interaction.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, and auditing documents.
• Coordinate service appointments, review repair order invoices for billing accuracy, and collaborate across teams to ensure a smooth customer experience.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Multitasking

Problem solving

Product knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Akron, OH is seeking a Customer Specialist to deliver a customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and service coordination, ensuring a transparent and efficient process.

This role offers variety, autonomy, and collaboration across teams, with opportunities to grow while upholding CarMax's standards of honesty and innovation in every interaction.