Customer Experience Specialist - Full-Time

Commercial Vehicle Group; Palm Harbor (FL); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

401k Company Match

Tuition reimbursement and Education...

Company paid holidays

Job summary

National Seating and Mobility (NSM) in Florida is seeking a Customer Service Representative to be the friendly liaison between clients, caregivers, and referral sources. You will help coordinate orders and support the service team to ensure accurate, timely information.

You will handle phone requests, assist with work orders, and verify funding eligibility while contributing to a high-quality patient experience under our HEARTS values.

Qualifications

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or G.E.D.

Job description

National Seating and Mobility (NSM) in Florida is seeking a Customer Service Representative to be the friendly liaison between clients, caregivers, and referral sources. You will help coordinate orders and support the service team to ensure accurate, timely information.

You will handle phone requests, assist with work orders, and verify funding eligibility while contributing to a high-quality patient experience under our HEARTS values.