Customer Care Liaison - 360° Mobility Solutions

Talentify; Jackson (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Company holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

401k match

Tuition reimbursement

Job summary

National Seating and Mobility (NSM) seeks a Customer Service Representative to serve as the liaison between clients, caregivers, and referral sources. This full-time position supports order management and coordination with branch staff, clinicians, and care givers.

You will handle phone inquiries, data entry, and ensure funding eligibility while delivering professional service aligned with NSM HEARTS values.

Qualifications

• High School Diploma or GED.
• Strong communication skills.
• Proficient with computers.
• Organizational skills.
• Customer-focused approach.

Responsibilities

• Answer phone calls and manage requests professionally.
• Coordinate with branch staff, clients, clinicians, and caregivers for orders.
• Assist in completing work orders and verify client information and funding eligibility.
• Perform data entry, clerical tasks, and inventory-related duties as needed.

Skills

Phone etiquette

Communication

Computer literacy

Organizational skills

Customer focus

Education

High School Diploma

Job description

National Seating and Mobility (NSM) seeks a Customer Service Representative to serve as the liaison between clients, caregivers, and referral sources. This full-time position supports order management and coordination with branch staff, clinicians, and care givers.

You will handle phone inquiries, data entry, and ensure funding eligibility while delivering professional service aligned with NSM HEARTS values.