Customer Service Representative

Commercial Vehicle Group; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education...

Job summary

National Seating & Mobility (NSM) provides a mission-driven environment where team members directly impact our clients’ lives. We serve diverse mobility needs and tailor solutions to keep clients moving.

NSM offers growth opportunities, a values-based culture, and an inclusive workplace. You will handle inquiries, coordinate orders, assist with work orders, and maintain accurate records as part of our team.

Qualifications

• High School Diploma or GED required.
• Strong organizational skills.
• Customer-focused approach and attention to detail.
• Experience with data entry and clerical tasks is a plus.

Responsibilities

• Answer phone calls and manage inquiries in a helpful, professional manner.
• Order management and coordination with branch staff, clients, clinicians, and caregivers.
• Assist in completing work orders with client information and eligibility verification.
• Perform data entry, clerical tasks, assist with inventory, and receive deliveries.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications for this position

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Company paid holidays
• 401k Company Match
• Tuition reimbursement and Education Assistance

At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Education

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.