Customer Service Representative

National Seating & Mobility, Inc.; Jackson (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Health benefits

Job summary

National Seating & Mobility, Inc. in Jackson, TN is seeking a dedicated Customer Service Representative to serve as the liaison between clients, care givers, and referral sources, providing professional, accurate support.

The role emphasizes order management, data entry, and eligibility verification to help clients access mobility solutions, with a mission-driven team that values HEARTS principles.

Qualifications

• High School Diploma or GED is required.
• Excellent organizational skills.
• Strong customer/client focus.
• Includes company paid holidays, 401k matching, and tuition reimbursement.

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Manage orders, coordinating with branch staff, clients, clinicians, and care givers.
• Assist with work orders including client information and funding eligibility.
• Perform data entry, clerical tasks, inventory support, and receive deliveries.

Skills

High School Diploma or GED

Organizational Skills

Customer/Client Focus

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Education

High School Diploma or GED

Job description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay

The role as a Customer Service Representative is vital at National Seating and Mobility. Our shared mission to providing the best care for our clients’ needs begins with you. In this role you will be the acting liaison between our clients, care givers, and referral sources. We look to you to exemplify our HEARTS values through communication with branch leaderships, Rehabilitation Technology Suppliers (RTS), Technicians, and other office support personnel.

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications for this position:

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Company paid holidays
• 401k Company Match
• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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