Customer Service Representative (Onsite)

GC Services Limited Partnership; Waco (TX); Presencial; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Descripción de la vacante

InteLogix is hiring for a full-time customer service role in the United States. The candidate will act as the primary phone contact, delivering exceptional service, resolving inquiries, and guiding customers through solutions.

Applicants should be 18+, have a high school diploma or equivalent, and demonstrate strong typing skills along with computer literacy. Training is provided and weekend/holiday shifts may be required.

Formación

• Must be 18 years or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone for the shift with minimal distractions.

Responsabilidades

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and guiding customers to solutions.
• Maintain understanding of products, services and policies to assist customers.
• Document customer interactions and transactions across tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex problems.
• Strive to exceed customer satisfaction goals and performance metrics.
• Seek opportunities to improve the customer experience and processes.
• Stay updated on product knowledge and industry trends.

Conocimientos

Phone communication

Typing proficiency

Customer focus

Educación

High School Diploma or equivalent

Herramientas

Computer literacy

Descripción del empleo

Pay rate : $15/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Job Description

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Schedules vary based on job related factors
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and completion of background check.

InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.