Customer Experience Specialist - Front End Operations

Kroger; Vernon Hills (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

Flexible scheduling

Employee discounts

Job summary

Kroger, located at 1720 N Milwaukee Ave, Vernon Hills, IL 60061, is hiring for a front-end/customer service role. The position focuses on delivering a high level of service and resolving customer concerns, while maintaining store standards and safety.

Responsibilities include front-end supervision, assisting customers, and training associates to ensure smooth operations and compliance with policies. This on-site role emphasizes teamwork and a positive shopping experience for guests.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Friendly, personable, team-oriented mindset.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect.
• Greet customers in a genuine and friendly manner and assist them with products.
• Anticipate customer needs and resolve issues to strengthen loyalty.
• Oversee front end operations to meet sales, profit and labor goals.
• Train and coach associates on front-end policies and procedures.

Skills

Customer service

Teamwork

Interpersonal skills

Communication

Math skills

Education

High School Diploma or GED

Tools

Excel

Microsoft Word

Job description

Kroger, located at 1720 N Milwaukee Ave, Vernon Hills, IL 60061, is hiring for a front-end/customer service role. The position focuses on delivering a high level of service and resolving customer concerns, while maintaining store standards and safety.

Responsibilities include front-end supervision, assisting customers, and training associates to ensure smooth operations and compliance with policies. This on-site role emphasizes teamwork and a positive shopping experience for guests.