Front-End Supervisor: Elevate Customer Experience

Kroger; Laguna Beach (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Kroger is seeking a Front-end Manager to lead and support the front-end team, ensuring exceptional customer service and adherence to safety and store standards. You will assist with daily operations, scheduling, cash handling, and implementing action plans to meet sales and profit goals.

The role requires strong communication, stress management, and effective problem-solving in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Management experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or Customer Service experience.

Responsibilities

• Create an environment where customers feel welcome, important and appreciated.
• Gain knowledge of products and respond to questions with suggestions.
• Assist with monitoring and control of department expenses.
• Assist with cash handling, registers and safe transfers.
• Schedule Front-end associates to ensure adequate coverage.
• Implement action plans to achieve results.
• Collaborate with Front-end team and promote teamwork.
• Adhere to company safety policies and guidelines.
• Maintain stock levels and replenish items as needed.
• Understand basic store financial concepts and decision making under pressure.

Skills

Management experience

Effective communication

Stress management

Retail or Customer Service experience

Math skills

Education

High school diploma or equivalent

Job description

Kroger is seeking a Front-end Manager to lead and support the front-end team, ensuring exceptional customer service and adherence to safety and store standards. You will assist with daily operations, scheduling, cash handling, and implementing action plans to meet sales and profit goals.

The role requires strong communication, stress management, and effective problem-solving in a fast-paced retail environment.