Customer Experience Specialist (Front End)

Kroger Family of Companies; Staunton (VA); On-site; USD 18,000 - 25,000; Part time

Job summary

Kroger Family of Companies in Staunton, VA is seeking a frontline team member to deliver exceptional customer service and maintain a welcoming store environment. You will assist customers, support front-end operations, and help ensure accurate checkout processes.

The role requires strong communication, math and interpersonal skills, a friendly demeanor, and the ability to work in a fast-paced retail setting.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor/team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front end conditions.
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Interpersonal skills

Math skills

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Kroger Family of Companies in Staunton, VA is seeking a frontline team member to deliver exceptional customer service and maintain a welcoming store environment. You will assist customers, support front-end operations, and help ensure accurate checkout processes.

The role requires strong communication, math and interpersonal skills, a friendly demeanor, and the ability to work in a fast-paced retail setting.