Customer Experience Specialist - Flexible Scheduling & Growth

Kroger Co.; Staunton (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee discounts

Tuition reimbursement

Job summary

The Kroger Co. Staunton store is seeking a customer-focused front-end associate to deliver exceptional service and maintain a welcoming shopping environment.

You will assist customers, manage check-out transactions, stock and clean front-end areas, and help ensure compliance with policies and safety regulations. Qualifications include a High School Diploma or GED, 6 months experience, strong math and communication skills, and a cooperative, team-focused attitude.

Qualifications

• High School Diploma or GED required or equivalent
• 6 months related experience or training or equivalent combination of education/experience
• Effective interpersonal and customer service skills
• Good math skills (add/subtract/multiply/divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor and team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Math skills

Communication

Team player

Interpersonal skills

Adaptability

Judgement

Friendly demeanor

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

The Kroger Co. Staunton store is seeking a customer-focused front-end associate to deliver exceptional service and maintain a welcoming shopping environment.

You will assist customers, manage check-out transactions, stock and clean front-end areas, and help ensure compliance with policies and safety regulations. Qualifications include a High School Diploma or GED, 6 months experience, strong math and communication skills, and a cooperative, team-focused attitude.