Front-End Dept Leader: Customer-First & Team Growth

The Kroger Co.; Staunton (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kroger Co. in Staunton, VA is seeking a Front-end Supervisor to lead the department, ensure exceptional customer service, manage scheduling, and uphold safety and cleanliness standards across the store.

You will coach associates, monitor cash handling and inventory, collaborate with store management on goals, and promote teamwork to help achieve sales targets while maintaining compliance with company policies.

Qualifications

• Effective communication skills required.
• Basic math proficiency to handle transactions.
• Ability to handle stressful situations in a retail setting.
• Retail or customer service experience needed.
• Front-end experience preferred.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates to achieve store goals.
• Create an welcoming environment; answer product questions.
• Maintain knowledge of products and respond to inquiries.
• Maintain compliance records and security procedures.
• Monitor and control department expenses.
• Manage frontline scheduling and coverage.
• Assist with budget, P&L reviews and action on reports.
• Develop a department business plan and promotions.
• Stay current with ads and seasonal campaigns.
• Monitor inventory and ensure safety regulations.
• Ensure training and safety compliance among staff.
• Coach direct reports and conduct performance reviews.

Skills

Effective communication

Basic math

Stress handling

Retail or customer service

Front-end experience

Education

High school diploma or equivalent

Job description

The Kroger Co. in Staunton, VA is seeking a Front-end Supervisor to lead the department, ensure exceptional customer service, manage scheduling, and uphold safety and cleanliness standards across the store.

You will coach associates, monitor cash handling and inventory, collaborate with store management on goals, and promote teamwork to help achieve sales targets while maintaining compliance with company policies.