Front-End Supervisor: Customer Experience & Operations

Kroger Family of Companies; Roanoke (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

Kroger Family of Companies seeks a Front-End Associate in Roanoke, VA to deliver outstanding customer experiences and maintain a safe, clean shopping environment. You will assist the department manager in achieving sales and profit goals and oversee front-end duties to support daily operations.

The role emphasizes teamwork, adherence to food safety guidelines, cash handling, and budget-related tasks while upholding the company's values of respect, integrity, and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated by answering questions.
• Maintain knowledge of products and respond to inquiries with suggestions.
• Assist with monitoring and controlling supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Schedule Front-end associates to ensure adequate department coverage.

Skills

Effective communication

Stress management

Retail experience

Customer service

Second language

Education

High school diploma or equivalent

Job description

Kroger Family of Companies seeks a Front-End Associate in Roanoke, VA to deliver outstanding customer experiences and maintain a safe, clean shopping environment. You will assist the department manager in achieving sales and profit goals and oversee front-end duties to support daily operations.

The role emphasizes teamwork, adherence to food safety guidelines, cash handling, and budget-related tasks while upholding the company's values of respect, integrity, and safety.