Front-End Customer Experience Associate

Kroger; Augusta (GA); On-site; USD 1,791,000 - 2,480,000; Full time

Job summary

Kroger is seeking a customer-focused Front End Associate to deliver exceptional service in our Augusta, GA store. You will assist customers, supervise front-end operations, and help drive sales while maintaining high standards of accuracy and safety.

The role requires 6 months related experience, solid math and communication skills, and a friendly, team-oriented attitude. Training and growth opportunities are available within a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor/team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers and escort them to products, load/unload heavy items and help reach items.
• Anticipate customer needs and respond to questions to strengthen loyalty.
• Oversee front end operations to meet sales, profit and labor goals with proper cost control and sanitation.
• Determine work priorities and task lists to maintain front end conditions.
• Ensure prompt, accurate checkout and that front-end staff adhere to policies and laws.
• Train and coach associates on front end policies and procedures.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager.
• Maintain knowledge of checkout policies, transactions and bookkeeping.
• Operate equipment like scanners, registers and scales per standards.
• Assist with front-end functions including stocking and bagging.
• Comply with food safety and safety regulations; report unsafe conditions.
• Must be able to perform essential job functions with or without accommodation.

Skills

Customer service

Teamwork

Communication

Math skills

Judgement

Friendly demeanor

Fast-paced environment

Oral and written communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Kroger is seeking a customer-focused Front End Associate to deliver exceptional service in our Augusta, GA store. You will assist customers, supervise front-end operations, and help drive sales while maintaining high standards of accuracy and safety.

The role requires 6 months related experience, solid math and communication skills, and a friendly, team-oriented attitude. Training and growth opportunities are available within a fast-paced retail environment.