Customer Care Specialist - Fast-Paced, People-First

Crash Champions; Washington (District of Columbia); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Washington, DC is seeking a results-driven Customer Service associate for a Regular Full-Time role at our 20011 location. You will greet customers, manage phone lines, walk-ins, and written correspondence, and direct inquiries to the appropriate team member.

Responsibilities include keeping a clean reception area, providing clerical support to General Managers and Service Advisors, and handling receivables and month-end data.

Qualifications

• Strong interpersonal and customer service abilities are required.
• Analytical and problem-solving skills to diagnose issues.
• Ability to multitask and stay organized in a busy environment.
• Capable of handling a high volume of calls and emails daily.
• Patient and attentive with customers and colleagues.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence and direct to the right person.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables, payables, and entry of information into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical skills

Multitasking

Patience

Job description

Crash Champions in Washington, DC is seeking a results-driven Customer Service associate for a Regular Full-Time role at our 20011 location. You will greet customers, manage phone lines, walk-ins, and written correspondence, and direct inquiries to the appropriate team member.

Responsibilities include keeping a clean reception area, providing clerical support to General Managers and Service Advisors, and handling receivables and month-end data.