Customer Experience Specialist — Framing & In-Store

Michaels; Reston (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Job summary

Michaels in Reston, VA is hiring a Store Associate to help customers shop, locate products, and provide solutions. You will manage fast checkout with accurate cash handling and enroll customers in Rewards and Private Label Credit Cards.

You’ll support omnichannel processes like BOPIS and SFS, assist with stocking, planograms, and store recovery to stay in stock and well-merchandised; the role may involve hiking shifts, nights, weekends, and early mornings.

Qualifications

• Retail experience preferred.
• Experience handling cash and POS systems is a plus.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Retail experience

Job description

Michaels in Reston, VA is hiring a Store Associate to help customers shop, locate products, and provide solutions. You will manage fast checkout with accurate cash handling and enroll customers in Rewards and Private Label Credit Cards.

You’ll support omnichannel processes like BOPIS and SFS, assist with stocking, planograms, and store recovery to stay in stock and well-merchandised; the role may involve hiking shifts, nights, weekends, and early mornings.