Customer Experience Specialist — Flexible Shifts

Hertz; El Paso (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

401(k) with matching

Parental Leave

Educational Reimbursement

Employee Discounts

Theme Park Tickets

Gym Discounts

Job summary

Hertz is seeking a Customer Service Associate in El Paso, TX to interact with customers and provide world-class service. You will assist with rentals, greet customers, and respond to inquiries while maintaining a friendly and professional appearance.

The role emphasizes friendly communications, accurate documentation, and a willingness to assist customers with directions and vehicle return processes. Shift flexibility, strong teamwork, and a customer-first attitude are valued.

Qualifications

• Friendly, world-class customer service orientation.
• Ability to navigate multiple computer systems while assisting customers.

Responsibilities

• Provide world-class customer service by managing rentals and returns.
• Greet customers with a smile and represent Hertz professionally.
• Ensure accurate rental documentation and explain rates and charges to customers.
• Assist customers with directions, vehicle information, and service needs.
• Respond promptly to inquiries and resolve issues to the customer’s satisfaction.

Skills

Customer service

Communication

Multitasking

English proficiency

Teamwork

Professional appearance

Typing

Job description

Hertz is seeking a Customer Service Associate in El Paso, TX to interact with customers and provide world-class service. You will assist with rentals, greet customers, and respond to inquiries while maintaining a friendly and professional appearance.

The role emphasizes friendly communications, accurate documentation, and a willingness to assist customers with directions and vehicle return processes. Shift flexibility, strong teamwork, and a customer-first attitude are valued.