Flexible Customer Service Associate

Hertz; Warwick (RI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

40% off Hertz rentals

Medical, dental & vision plans

401(k) matching

Parental Leave

Job summary

Hertz in Warwick, RI is seeking a Flexible Customer Service Associate to assist customers with rentals, maximize revenue, and provide world-class service. The role includes guiding customers through rental options and handling objections.

You will shuttle customers, prepare vehicles for pickup, and ensure cars are clean and fueled. Availability includes early mornings to late evenings, with weekend shifts.

Qualifications

• Excellent verbal and written communication skills.
• Ability to own responsibilities with accountability.
• Strong initiative and customer service orientation.
• Experience using basic office equipment.

Responsibilities

• Consult with customers on rental options and upsell products.
• Provide world-class customer service and sales support.
• Overcome customer objections to increase revenue.
• Shuttle customers to and from locations.
• Prepare vehicles for pickup: clean, fuel, and check fluids.

Skills

Communication skills

Ownership & accountability

Initiative

Equipment operation knowledge

Customer service orientation

Tools

Computer terminal

Telephone systems

Calculator

Copy machine

Fax machine

Job description

Job Description

Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles, assessing damage, fueling, and refilling all fluids.

Wage:

$18.50/hr

Schedule:

Availability needed between the hours of 6am-2am any day of the week; Must be available on weekends

Qualifications

Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

Benefits And Perks

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran