Customer Experience Pro: WOW Service & Sales

Hertz; Austin (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Life Insurance (Hertz-paid)

401(k) employer matching

Paid Parental Leave & Adoption

Employee discounts

Job summary

Hertz is seeking a Customer Service Associate in Austin, TX to provide world-class service at the counter and across the rental process. You will greet customers, process rentals and returns, answer questions, and help travelers navigate local directions while maintaining Hertz standards.

Ideal candidates are customer-focused, comfortable with multi-tasking in a fast-paced environment, and proficient with computers.

Qualifications

• Experience in customer-facing roles and delivering quality service.
• Ability to multi-task in a fast-paced environment while maintaining accuracy.
• Proficient spoken and written English; strong interpersonal skills.

Responsibilities

• Provide world-class customer service by managing rentals and returns.
• Welcome customers with a friendly demeanor and professional appearance.
• Assist customers with directions and local information as needed.
• Explain rental terms, review charges, and complete rental documents accurately.
• Collaborate with team to ensure efficient service and customer satisfaction.

Skills

Customer service

Multitasking

English proficiency

Communication skills

Teamwork

Tools

CRM systems

Job description

Hertz is seeking a Customer Service Associate in Austin, TX to provide world-class service at the counter and across the rental process. You will greet customers, process rentals and returns, answer questions, and help travelers navigate local directions while maintaining Hertz standards.

Ideal candidates are customer-focused, comfortable with multi-tasking in a fast-paced environment, and proficient with computers.