Flexible Customer Service & Vehicle Prep Specialist

Hertz; Pennsylvania; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Rental discount 40%

Health plan

401(k) matching

Parental leave

Employee assistance program

Educational reimbursement

Voluntary insurance programs

Theme park & gym discounts

Job summary

Hertz is seeking a Flexible Customer Service Associate to assist customers with rentals, upsell products, and ensure a smooth, high-quality experience. The role involves shuttling customers and preparing vehicles for pickup, including cleaning, damage checks, fueling, and fluid replenishment.

The position emphasizes strong communication, accountability, and initiative in a fast-paced environment, with responsibilities spanning sales support and routine vehicle maintenance to deliver world-class

Qualifications

• Strong oral and written communication and accountability.
• Ability to take initiative and own responsibilities in a fast-paced environment.
• Comfort with driving, standing, sitting, and handling physical tasks.
• Familiarity with common office equipment (phone, copier, fax) is helpful.

Responsibilities

• Consult with customers on rental options and actively upsell Hertz products and services.
• Provide world-class customer service and sales support, handling objections effectively.
• Shuttle customers between locations as needed during shifts.
• Prepare vehicles for customer pickup, including cleaning, assessing damage, fueling, and refilling fluids.

Skills

Upselling

Customer communication

Problem solving

Multi-tasking

Job description

Hertz is seeking a Flexible Customer Service Associate to assist customers with rentals, upsell products, and ensure a smooth, high-quality experience. The role involves shuttling customers and preparing vehicles for pickup, including cleaning, damage checks, fueling, and fluid replenishment.

The position emphasizes strong communication, accountability, and initiative in a fast-paced environment, with responsibilities spanning sales support and routine vehicle maintenance to deliver world-class