Customer Experience Specialist | Flexible Scheduling

Aafes; Montana; Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Shift differential/holiday pay

Pension plan

401K plan

Mass Transit program

DoW employee status

Zusammenfassung

The Army & Air Force Exchange Service, known as the Exchange, is seeking a Customer Experience Associate for the Express at the Exchange. You will help customers find products, stay aware of trends, stock merchandise, and greet shoppers to create an extraordinary shopping experience.

You will listen to customer needs, ask follow-up questions, offer appropriate products, and complete transactions accurately.

Qualifikationen

• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Able to take initiative.
• Able to share brand knowledge.
• Excellent attention to detail.
• Willing to cross-train and work in other areas of the store, as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Excellent communication skills.
• Basic computer skills.
• Previous Convenience Store/Gas Station experience preferred.

Aufgaben

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
• Ensure customers have an extraordinary experience while shopping.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.

Kenntnisse

Learn and adapt to technology

Think quickly

Take initiative

Share brand knowledge

Ausbildung

High school diploma or equivalent

Jobbeschreibung

The Army & Air Force Exchange Service, known as the Exchange, is seeking a Customer Experience Associate for the Express at the Exchange. You will help customers find products, stay aware of trends, stock merchandise, and greet shoppers to create an extraordinary shopping experience.

You will listen to customer needs, ask follow-up questions, offer appropriate products, and complete transactions accurately.