Customer Experience Associate

Aafes; Washington (District of Columbia); On-site; USD 32,000 - 40,000; Full time

Job summary

The Army & Air Force Exchange Service, known as the Exchange, is the retailer on US Army and Air Force installations worldwide, including stores in Washington, DC. This role centers on driving customer experience through proactive, customer-focused behaviors and tailored recommendations to maximize satisfaction and Exchange brand loyalty.

We seek associates who have completed high school or equivalent and who are passionate about delivering an extraordinary customer experience to Soldiers,

Education

Completion of High School or the equivalent.

Job description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of High School or the equivalent.

Additional Qualifications/Requirements

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.