Customer Experience Specialist — Flexible Schedule, Growth

Mallory Pfingstler - State Farm Agent; Smithville (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Mallory Pfingstler - State Farm Agent in Smithville, TN is looking for a Customer Service Representative to join our team. You will help customers with policy information, changes, and claims while delivering exceptional service that supports the growth of our agency.

This role offers ongoing training, development opportunities, a supportive team, and a culture that values reliability and community involvement.

Qualifications

• Clear communication and interpersonal skills.
• Ability to multitask and stay organized.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail oriented

Customer service experience

Job description

Mallory Pfingstler - State Farm Agent in Smithville, TN is looking for a Customer Service Representative to join our team. You will help customers with policy information, changes, and claims while delivering exceptional service that supports the growth of our agency.

This role offers ongoing training, development opportunities, a supportive team, and a culture that values reliability and community involvement.