Account Associate: Customer Success & Growth Advocate

Mallory Pfingstler - State Farm Insurance Agent; Tennessee; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Paid time off

Opportunity for advancement

Job summary

Mallory Pfingstler - State Farm Agent in Smithville, TN is seeking an Account Associate to support daily operations, grow the agency through customer relations, and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services, helping clients with policy changes and inquiries while contributing to a collaborative team environment.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Excellent customer service and communication skills are required.
• Experience in insurance or a related field is preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Customer service

Communication skills

Job description

Account Associate - State Farm Agent Team Member

Full Time in Smithville - TN

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY
I opened my agency in 2021 and currently lead a team of four. Before becoming a State Farm agent, I worked as a Recruiter and Account Manager, experiences that helped me develop a passion for building relationships, developing talent, and helping others succeed.

I graduated from Belmont University, where I played Division I golf, and today my husband is a valued member of our agency team. Outside of work, I enjoy golfing, traveling, and spending time with our two sons.

Giving back to the community is important to me. I am actively involved with the local Chamber of Commerce, support Habitat for Humanity, and enjoy participating in initiatives that help strengthen and grow our community.

Our agency offers a gym membership, Simple IRA, Aspirant Program opportunities, and ongoing personal and professional development. Our culture is positive, hardworking, and team-oriented. I'm looking for someone who is outgoing, dependable, coachable, and enjoys helping others.

If you thrive in a collaborative environment and are looking for opportunities to grow your career while making an impact, we'd love to meet you.

ROLE DESCRIPTION
As Account Associate - State Farm Agent Team Member for Mallory Pfingstler - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
  
  

Compensation $60,000.00 - $80,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.