Customer Experience Specialist — Flexible Schedule & Growth

FleetLogix, Inc.; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Bonus incentives

Job summary

FleetLogix, Inc. is seeking a Customer Service Representative in Los Angeles, CA. The CSR will manage car rental processes, assist customers, and promote products to maximize revenue while delivering world-class service.

We value teamwork, flexibility, and a professional appearance. The role requires strong communication skills and the ability to work in a fast-paced, customer-facing environment. Pay includes hourly base with health benefits and potential bonuses.

Qualifications

• Strong oral and written communication; ability to build relationships.
• Ability to multitask in a fast-paced environment.
• Upsell and overcome customer objections; take ownership and initiative.

Responsibilities

• Provide world-class customer service by managing the rental process and returns per client policies.
• Welcome customers with a smile and maintain a professional brand image.
• Assist customers by resolving issues and guiding them through the rental experience.
• Explain rates, terms, and services clearly; ensure complete understanding of charges.
• Prepare rental documents accurately and maintain proper records.
• Answer phones and assist customers promptly and courteously.

Skills

Customer service

Sales ability

Multitasking

English proficiency

Communication

Teamwork

Job description

FleetLogix, Inc. is seeking a Customer Service Representative in Los Angeles, CA. The CSR will manage car rental processes, assist customers, and promote products to maximize revenue while delivering world-class service.

We value teamwork, flexibility, and a professional appearance. The role requires strong communication skills and the ability to work in a fast-paced, customer-facing environment. Pay includes hourly base with health benefits and potential bonuses.