Customer Service Representative

FleetLogix; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Bonus incentives

Job summary

FleetLogix, Inc. is seeking a Customer Service Representative in Los Angeles, CA. The CSR will manage car rental processes, assist customers, and promote products to maximize revenue while delivering world-class service.

We value teamwork, flexibility, and a professional appearance. The role requires strong communication skills and the ability to work in a fast-paced, customer-facing environment. Pay includes hourly base with health benefits and potential bonuses.

Qualifications

• Strong oral and written communication; ability to build relationships.
• Ability to multitask in a fast-paced environment.
• Upsell and overcome customer objections; take ownership and initiative.

Responsibilities

• Provide world-class customer service by managing the rental process and returns per client policies.
• Welcome customers with a smile and maintain a professional brand image.
• Assist customers by resolving issues and guiding them through the rental experience.
• Explain rates, terms, and services clearly; ensure complete understanding of charges.
• Prepare rental documents accurately and maintain proper records.
• Answer phones and assist customers promptly and courteously.

Skills

Customer service

Sales ability

Multitasking

English proficiency

Communication

Teamwork

Job description

“Been here for over 4 years now. It’s a good and easy job. We do a lot of driving to different locations which means that not everyday is the same thing. I have gotten the opportunity to learn different things which has been a great learning experience. The manager is really flexible with time off and will even sometimes offer you the opportunity to make up hours. All in all, it’s a good place to work and it sure beats the redundancy of a warehouse” ~Lead Driver

Flexible Schedule

“The days at the job were flexible was able to make my own schedule and when I worked it felt like family. I enjoyed driving vehicles to different locations.” Transporter/Driver

FleetLogix, Inc. is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, political affiliation, creed, gender, national origin, age disability, marital or veteran status, sexual orientation, or any other legally protected status.

Position:Customer Service Representative

Location: Los Angeles , CA

Job Id:766

# of Openings:0

FleetLogix is the premier provider of fleet management and transportation services. Our goal is to deliver the highest quality service, safety, and customer satisfaction. Join FleetLogix and be part of a team that values hard work, teamwork, and career advancement. We look forward to welcoming you!

Pay Range: $25.00/hour plus at least $7.65 an hour in health benefits (Bonus incentives offered)

The Customer Service Representative (CSR) consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensure that the customer receives world-class customer service and sales support.

What You’ll Do:

• Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with the client’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent the brand with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of the brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Offer optional products to meet customers’ wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Qualifications:

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer-facing environment.

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Stand for long periods of time.

About Us

FleetLogix, Inc. is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We promote a workplace that is free of drugs and alcohol. All employment is contingent upon completion of drug and background screenings.