Customer Service Representative

FleetLogix; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

FleetLogix, Inc. is seeking a Customer Service Representative in Los Angeles, CA to manage the rental process and provide world-class service. You will consult with customers, maximize revenue by offering products and services, and resolve issues promptly in line with company policies.

Join a team that values hard work, teamwork, and career advancement. Expect flexible shifts including weekends and holidays, and the opportunity to contribute to a high-quality customer experience.

Qualifications

• Strong oral and written communication skills.
• Ability to multitask.
• Ability to upsell and overcome objections.
• Ownership and initiative.
• Relationship-building with customers.

Responsibilities

• Provide world-class customer service by managing the rental process in line with policies.
• Welcome each customer with a smile.
• Represent the brand professionally in appearance, language and behavior.
• Ensure a clean and safe vehicle for each customer.
• Own and resolve customer service issues promptly.
• Assist and coordinate customers to minimize wait times and optimize service.
• Explain rental terms, rates, and service charges to customers.
• Prepare rental documents accurately and completely.

Skills

Customer service

Upselling

Multitasking

Communication

Typing

English proficiency

Teamwork

Time management

Professionalism

Job description

Position:Customer Service Representative

Location: Los Angeles , CA

Job Id:766

# of Openings:0

FleetLogix is the premier provider of fleet management and transportation services. Our goal is to deliver the highest quality service, safety, and customer satisfaction. Join FleetLogix and be part of a team that values hard work, teamwork, and career advancement. We look forward to welcoming you!

Pay Range: $25.00/hour plus at least $7.65 an hour in health benefits (Bonus incentives offered)

The Customer Service Representative (CSR) consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensure that the customer receives world-class customer service and sales support.

What You’ll Do:

• Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with the client’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent the brand with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of the brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Offer optional products to meet customers’ wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Qualifications:

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer-facing environment.

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Stand for long periods of time.

About Us:

FleetLogix, Inc. is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We promote a workplace that is free of drugs and alcohol. All employment is contingent upon completion of drug and background screenings.

Join a team that moves fast, supports one another, and delivers outstanding service every day.