Customer Service Pro & Upsell Specialist

FleetLogix, Inc.; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

FleetLogix, Inc. is seeking a Customer Service Representative in Los Angeles, CA to manage the rental process and provide world-class service. You will consult with customers, maximize revenue by offering products and services, and resolve issues promptly in line with company policies.

Join a team that values hard work, teamwork, and career advancement. Expect flexible shifts including weekends and holidays, and the opportunity to contribute to a high-quality customer experience.

Qualifications

• Strong oral and written communication skills.
• Ability to multitask.
• Ability to upsell and overcome objections.
• Ownership and initiative.
• Relationship-building with customers.

Responsibilities

• Provide world-class customer service by managing the rental process in line with policies.
• Welcome each customer with a smile.
• Represent the brand professionally in appearance, language and behavior.
• Ensure a clean and safe vehicle for each customer.
• Own and resolve customer service issues promptly.
• Assist and coordinate customers to minimize wait times and optimize service.
• Explain rental terms, rates, and service charges to customers.
• Prepare rental documents accurately and completely.

Skills

Customer service

Upselling

Multitasking

Communication

Typing

English proficiency

Teamwork

Time management

Professionalism

Job description

FleetLogix, Inc. is seeking a Customer Service Representative in Los Angeles, CA to manage the rental process and provide world-class service. You will consult with customers, maximize revenue by offering products and services, and resolve issues promptly in line with company policies.

Join a team that values hard work, teamwork, and career advancement. Expect flexible shifts including weekends and holidays, and the opportunity to contribute to a high-quality customer experience.