Customer Experience Specialist - Flexible Schedule & Growth

Aaron Richards - State Farm Agent; Ann Arbor (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus program

Competitive pay

Flexible schedule

Advancement

Paid time off

Training & development

Dental insurance

Health insurance

Vision insurance

Job summary

Aaron Richards - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences, respond to inquiries, and help people protect what matters. You will join a friendly, community-minded office that values accuracy, empathy, and proactive service.

In this role you will manage customer inquiries, maintain accurate records, support retention initiatives, and coordinate with team members to ensure satisfaction for policyholders throughout the community.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress management

Job description

Aaron Richards - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences, respond to inquiries, and help people protect what matters. You will join a friendly, community-minded office that values accuracy, empathy, and proactive service.

In this role you will manage customer inquiries, maintain accurate records, support retention initiatives, and coordinate with team members to ensure satisfaction for policyholders throughout the community.