Customer Experience Specialist - Flexible Schedule & Growth Path

Adrian Howard - State Farm Agent; Irving (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Adrian Howard - State Farm Agent is seeking a Customer Relations Representative to deliver outstanding service, handle inquiries, and support agency growth. You'll work closely with the team to resolve issues, maintain records, and anticipate community needs.

Ideal candidates are customer-focused, empathetic, and able to manage high-volume interactions with composure. Internal growth opportunities are anticipated for driven, sales-minded teammates.

Qualifications

• Excellent communication and problem-solving abilities.
• Previous experience in customer service preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Record keeping

Job description

Adrian Howard - State Farm Agent is seeking a Customer Relations Representative to deliver outstanding service, handle inquiries, and support agency growth. You'll work closely with the team to resolve issues, maintain records, and anticipate community needs.

Ideal candidates are customer-focused, empathetic, and able to manage high-volume interactions with composure. Internal growth opportunities are anticipated for driven, sales-minded teammates.