Customer Experience Specialist — Flexible Schedule & Growth

Ken's Appliance; Ames (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

After 1 year, Paid Hollidays/Vacation

Simple IRA with Match 3%

Employee discounts

Paid time off

Flexible schedule

Job summary

Ken's Appliance in Ames, IA is seeking a Customer Service Representative to join our team. You will handle client support calls, manage service requests, and respond to customer complaints with respect and courtesy.

The role emphasizes helping customers and improving satisfaction while collaborating with coworkers on daily tasks. Ideal candidates are self-motivated, energetic, and able to manage multiple situations.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive Attitude.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Administrative experience

Communication skills

Data entry

Positive attitude

Team player

Job description

Ken's Appliance in Ames, IA is seeking a Customer Service Representative to join our team. You will handle client support calls, manage service requests, and respond to customer complaints with respect and courtesy.

The role emphasizes helping customers and improving satisfaction while collaborating with coworkers on daily tasks. Ideal candidates are self-motivated, energetic, and able to manage multiple situations.