Remote Customer Service Specialist — Flexible Schedule

Affordable Appliance Repair; Chandler (AZ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Company parties

Flexible schedule

Training & development

Career Growth Opportunities

Job summary

Affordable Appliance Repair is seeking a Customer Service Representative to join our team in Arizona. You will handle a high volume of inbound calls, identify customer needs, process requests, and document interactions to ensure a great service experience.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure. This is a remote position with a flexible schedule, room for training and career growth, and a focus on delivering outstanding customer care.

Qualifications

• High school diploma/GED required or similar.
• Previous experience as CSR or in a similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with time management and prioritization skills.

Responsibilities

• Receive a high volume of inbound calls.
• Identify the reason for the customer’s call, collect relevant information, and schedule customers.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.

Skills

Customer service

Verbal communication

Active listening

Time management

Computer skills

Education

High school diploma or GED

Tools

CRM software

Job description

Affordable Appliance Repair is seeking a Customer Service Representative to join our team in Arizona. You will handle a high volume of inbound calls, identify customer needs, process requests, and document interactions to ensure a great service experience.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure. This is a remote position with a flexible schedule, room for training and career growth, and a focus on delivering outstanding customer care.