Customer Experience Specialist | Flexible Schedule

Chris Canady - State Farm Agent; Rocky Mount (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Health insurance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Job summary

Chris Canady - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of a local insurance agency in Rocky Mount, NC.

You will resolve inquiries, maintain client records, support retention strategies, and collaborate with agency teammates to ensure customer satisfaction while growing your sales-minded, service-driven career in a supportive environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem-solving

Job description

Chris Canady - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of a local insurance agency in Rocky Mount, NC.

You will resolve inquiries, maintain client records, support retention strategies, and collaborate with agency teammates to ensure customer satisfaction while growing your sales-minded, service-driven career in a supportive environment.