Customer Relations Representative - State Farm Agent Team Member

Chris Canady - State Farm Agent; Rocky Mount (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Health insurance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Job summary

Chris Canady - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of a local insurance agency in Rocky Mount, NC.

You will resolve inquiries, maintain client records, support retention strategies, and collaborate with agency teammates to ensure customer satisfaction while growing your sales-minded, service-driven career in a supportive environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem-solving

Job description

Benefits:

• Simple IRA


• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Chris Canady - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain client records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.